Refund policy

Return and Refund Policy

In order to return a product, customer must first call or email to obtain an authorization number from American Herbal Laboratories, Inc. (AHL). All return items will not be accepted without the authorization number and receipt as proof of purchase. The return item must be unused, unopened, and in the original condition. The return will be subject to a 20% restocking fee equal to the purchase value. All return will not be honored 30 days after the date of purchase or if the seal is broken. Customer is responsible for paying shipping costs for returning the item. Shipping costs are nonrefundable. Inspection will be performed once the return product is received. After the inspection, refund will be processed. Customer have an option to choose either store credit for future order or receive the refund amount after 20% restocking fee has been applied. AHL will not refund the following products including: The Book “Chinese Medicine Made Simple”, Meridian Energy Analysis System, Test Kit, and Nano Herbs® light.